LEGAL

Shipping Policy

Last updated: August 2026

Everything about getting your order to your door — where we deliver, how long packing and shipping take, what you pay, how Cash on Delivery works, and what to do if a parcel arrives damaged or never arrives at all.

01 Overview

This Shipping Policy explains how orders placed on umangbazaar.com are packed, dispatched and delivered. It applies alongside our Terms of Service, Refund Policy and Exchange Policy.

We pack every order carefully, but once a parcel leaves our warehouse it travels through third-party courier networks. The timelines below are honest estimates based on how those networks usually perform, not guarantees.

02 Where We Ship

We currently deliver across India to all serviceable pin codes. You can check serviceability by entering your pin code on the product page or at checkout.

Some remote locations, islands, restricted areas and defence addresses may not be serviceable, or may take longer and be prepaid-only. We do not ship internationally at this time; if you would like an order sent abroad, write to us and we will tell you whether it can be arranged.

03 Order Processing

Orders are packed and dispatched within [X] business days of confirmation. Business days are Monday to Saturday, excluding public holidays.

Orders placed after our daily cut-off, on a Sunday, or during a public holiday are processed on the next business day. Prepaid orders move faster, as Cash on Delivery orders may need a quick confirmation call or message before we pack them.

04 Shipping Charges

Shipping is free on all orders above ₹[X]. Below that, a flat shipping charge of ₹[X] applies and is shown clearly at checkout before you pay.

Charges may be higher for bulky items such as home furnishing, and for remote pin codes. The final amount payable, including any Cash on Delivery fee, is always displayed on the checkout page — there are no charges collected at the door beyond the amount shown on your order confirmation.

05 Cash on Delivery

Cash on Delivery is available on eligible pin codes and orders, subject to a maximum order value of ₹[X]. A COD handling fee of ₹[X] may apply and will be shown at checkout.

Please keep the exact amount ready, as delivery agents often cannot provide change, and pay only the amount printed on the shipping label. We may disable COD on accounts with repeatedly refused or undelivered orders, and may ask for confirmation before dispatching high-value COD orders.

06 Delivery Timelines

After dispatch, orders usually reach metro cities in 2–5 business days, other cities and towns in 4–7 business days, and remote or interior locations in 7–10 business days.

These are estimates from the date of dispatch, not the date of order, and exclude our processing time. During festive periods, large sales and wedding season, courier networks run heavier volumes and deliveries can take longer than usual.

07 Tracking Your Order

Once your order is dispatched, we send the courier name and tracking number by email, SMS or WhatsApp. You can also see it under "My Orders" in your account.

Tracking information can take up to 24 hours to start updating after dispatch, and may not refresh daily while a parcel is in transit between hubs. If tracking has not moved for more than [X] days, contact us and we will raise it with the courier.

08 Delivery Attempts

Our courier partners generally make up to three delivery attempts. Please ensure someone is available at the address on the expected days, and keep your phone reachable — delivery agents call before arriving, and an unanswered call is often recorded as a failed attempt.

If all attempts fail, the parcel is returned to us. See section 13 for what happens then.

09 Address Accuracy

Please double-check your address, landmark, pin code and phone number before placing the order. Incomplete or incorrect details are the single most common cause of delayed and failed deliveries.

Address changes can be requested before dispatch only, and are subject to the new address being serviceable. Once a parcel has been handed to the courier, the delivery address cannot be changed.

10 Split Shipments

Orders with multiple items may be dispatched from different locations and arrive in separate parcels on different days, at no extra cost to you. Each parcel has its own tracking number.

If part of your order has arrived and the rest has not within the expected timeline, check your other tracking links before contacting us.

11 Checking Your Parcel

Please inspect the outer packaging before accepting delivery. If the parcel looks torn, wet, re-taped or tampered with, refuse it and tell us the same day — that is the cleanest way for us to claim from the courier and send you a replacement.

We strongly recommend recording an unboxing video without cuts, starting from the sealed parcel. For claims of damage, missing items or a wrong product, this video is the most reliable evidence and may be required.

12 Damage or Loss in Transit

If your order arrives damaged, or an item is missing from the parcel, contact us within 48 hours of delivery with photographs and, where possible, an unboxing video. We will arrange a free pickup and send a replacement, or refund you in full under our Refund Policy.

If a parcel is marked delivered but you have not received it, tell us within 48 hours so we can raise an investigation with the courier while records are still available. Claims raised after this period are difficult for courier partners to accept.

13 Undelivered Orders

If a parcel is returned to us because the address was incomplete, you were unreachable, delivery was refused, or a Cash on Delivery order was not accepted, we will contact you to arrange redelivery. Redelivery may be prepaid only and may carry a fresh shipping charge.

Where you prefer a refund instead, forward and return shipping charges may be deducted, as set out in our Refund Policy. Repeated refused deliveries may lead to Cash on Delivery being disabled on your account.

14 Delays Beyond Our Control

Deliveries can be delayed by circumstances outside our control, including weather and floods, strikes and bandhs, transport restrictions, regional lockdowns, courier network backlogs, festive volumes, and local disruptions.

We are not liable for such delays, but we will keep you updated and help you follow up with the courier. If a shipment is stuck well beyond the expected timeline, contact us and we will resolve it with a replacement or a refund.

15 Courier Partners

We work with established courier partners and choose the one best suited to your pin code, order value and payment method. We are unable to ship through a courier of your choice or to a third-party pickup point unless we specifically offer that option.

Risk in the products passes to you on delivery. Until then, any loss or damage in transit is handled by us under this policy.

16 Changes to This Policy

We may update this policy from time to time, including shipping charges, free-shipping thresholds and Cash on Delivery limits. The version in force on the date your order is placed applies to that order, and the current version is always published on this page with its "Last updated" date.