Cancellation Policy

01 Overview

This Cancellation Policy explains how you can cancel an order placed on umangbazaar.com before it is delivered. It applies alongside our Terms of Service, Refund Policy and Exchange Policy. Where a product page states its own cancellation conditions, those apply to that product.

If your order has already been delivered and you want to send it back, please see our Refund Policy or Exchange Policy instead — this page only covers cancelling before delivery.

02 Cancellation Window

You may cancel an order any time before it has been handed over to our courier partner for dispatch. Once an order moves to "Shipped" status, it can no longer be cancelled through your account.

Most orders are packed and dispatched quickly, particularly during sale periods, so please cancel as soon as possible if you no longer want the item.

03 What Can Be Cancelled

Any order, or any item within a multi-item order, can be cancelled while it is still in "Placed", "Confirmed" or "Processing" status. This applies to both prepaid and Cash on Delivery orders.

You can also cancel an order if the estimated delivery date has passed and the item has not yet been dispatched, or if you no longer want an item due to a change in price, availability, or delivery estimate that we have communicated to you.

04 What Cannot Be Cancelled

The following cannot be cancelled once the order is placed, except where it is later found to be damaged, defective or incorrect on delivery:

Items customised, altered or stitched to your measurements; blouses or garments where stitching has already begun; made-to-order or pre-order products once production has started; gift cards; and any product marked "final sale" or "non-cancellable" on its product page.

05 How to Cancel

Cancel directly from your account under "My Orders" by selecting the order or item and choosing "Cancel". You can also contact us on WhatsApp or email with your order number and the item you wish to cancel.

If you are cancelling because of a mistake in size, colour or address, please double-check whether editing the order is possible instead — contact us quickly and we will try to update it before dispatch, subject to processing time.

06 Partial Cancellations

Where an order contains multiple items, you may cancel one or more items while keeping the rest. The remaining items are shipped as usual, and any coupon or bundle discount is recalculated based on what remains in the order, as described in Section 13.

If cancelling an item takes the remaining order below a minimum order value or free-shipping threshold, applicable shipping charges may be added to the remaining items.

07 Once an Order Has Shipped

Once an order has been handed to the courier, it cannot be cancelled or intercepted in transit. If you no longer want the item at that point, you may refuse delivery, or accept delivery and then raise a return under our Refund Policy or Exchange Policy within the applicable window.

Refusing delivery of a Cash on Delivery order is treated as an undelivered order under Section 12, and forward and return shipping charges may be deducted where applicable.

08 Cancelling a Cash on Delivery Order

Cash on Delivery orders can be cancelled the same way as prepaid orders, any time before dispatch, at no cost to you since no payment has been collected yet.

If you repeatedly cancel or refuse Cash on Delivery orders, we may restrict Cash on Delivery as a payment option on your account and require prepayment for future orders.

09 Refunds on Cancellation

Prepaid orders cancelled before dispatch are refunded in full, including any shipping charges collected, to the original payment method used at checkout. We cannot redirect a cancellation refund to a different account.

If a Cash on Delivery order is cancelled before dispatch, there is nothing to refund since no payment was collected. If you had paid a partial advance for a Cash on Delivery order, that amount is refunded by bank transfer or UPI, or as store credit if you prefer, using the details you provide.

10 Timelines

Cancellation requests are processed within [X] business days of the order still being in an eligible status. Once processed, refunds are initiated within [X] business days.

After a refund is initiated, the money typically reaches you in 5–7 business days for UPI and bank transfers and 7–10 business days for cards, depending on your bank. We will share a reference number once the refund is initiated; any delay after that point rests with your bank or payment provider. Store credit reflects in your account immediately.

11 Cancellations by Us

We may need to cancel an order, or part of it, where the item is out of stock, priced incorrectly due to a technical or clerical error, undeliverable to your address, flagged for suspected fraud, or where a Cash on Delivery order cannot be confirmed with you.

Where we cancel an order for these reasons, any amount already paid is refunded in full, including shipping charges, regardless of the deductions described in Section 12.

12 Charges & Deductions

No charges are deducted for cancelling an order before it is dispatched — you receive a full refund of whatever you paid, including shipping.

Where a Cash on Delivery order is refused at the doorstep, or an order is returned to us undelivered because the address was incomplete or you were unreachable, we may deduct the forward and return shipping charges actually incurred from any advance paid, since these are treated as undelivered orders rather than pre-dispatch cancellations.

13 Offers, Coupons & Cashback

If cancelling an item breaks the conditions of a combo, bundle or "buy more, save more" offer, the discount on the remaining items is recalculated and only the adjusted amount is charged or refunded.

Coupons applied to a fully cancelled order are released and can be reused, subject to their original validity and terms. Cashback that would have been earned on a cancelled order is not credited; cashback already credited on an order that is later partially cancelled is adjusted as set out in our Cashback Terms.

14 Repeated Cancellations

We may limit your ability to place Cash on Delivery orders, apply certain offers, or place further orders where we notice an unusually high rate of cancellations, repeated refused deliveries, or patterns that suggest the policy is being misused.

We will not do this without giving you a chance to explain, and any restriction applies only going forward — it does not affect orders you have already placed.

15 Cancellation vs Return

Cancellation applies only before an order is delivered to you. Once you have received the item and simply want your money back, that is a return governed by our Refund Policy; if you want a different size or colour instead, that is an exchange governed by our Exchange Policy.

If you are unsure which applies to your order, contact us with your order number and we will point you to the right process.

16 Changes to This Policy

We may update this policy from time to time. The version in force on the date your order is placed applies to that order, and the current version is always published on this page with its "Last updated" date.

17 Contact

To cancel an order or follow up on a cancellation, contact us with your order number: