Refund & Exchange Policy

01 Overview

This Refund & Exchange Policy explains when and how we refund or exchange an order placed on umangbazaar.com. It applies alongside our Terms of Service. Where a product page states its own return conditions, those apply to that product.

You can choose whichever suits you best: a refund back to your original payment method or store credit, or an exchange for a different size or colour of the same product, subject to availability.

02 Return Window

A refund or exchange request must be raised within [X] days of delivery. The delivery date recorded by our courier partner marks the start of this window, and requests raised after it closes cannot be accepted.

Please open and check your parcel as soon as it arrives, particularly during festive season when both deliveries and returns take longer than usual.

03 What Can Be Refunded or Exchanged

You can request a refund or exchange where the item is unused and returned in its original condition within the window; where it arrived damaged, defective or incorrect; where the order was cancelled before dispatch; or where we are unable to deliver or fulfil the order.

Exchanges are offered for a different size or colour of the same product, subject to stock availability at the time your return is approved. Where the size or colour you want is unavailable, we will offer a refund or store credit instead.

You may also convert an exchange request into a refund, or a refund request into an exchange, any time before the item is picked up, by contacting us with your order number.

04 Non-Returnable Items

For hygiene, safety and practical reasons, the following are not eligible for refund or exchange unless they arrive damaged, defective or incorrect:

Innerwear and intimate apparel; pierced jewellery; cosmetics and personal care products; items customised, altered or stitched to your measurements; garments tailored after delivery; free gifts and promotional add-ons; gift cards; and any product marked "final sale", "clearance", "exchange only" or "non-returnable" on its product page.

Items marked "exchange only" on their product page can be exchanged for a different size or colour but are not eligible for a refund, unless they arrive damaged, defective or incorrect.

05 Condition of the Item

The item must reach us unused, unwashed and unaltered — no stains, perfume, deodorant or makeup marks, no smell of smoke, and no signs of wear — with all original tags, labels, packaging, dust bags, boxes, invoices and free items included. This applies equally to items being returned for a refund and items being sent back for an exchange.

Natural variation in handcrafted pieces, such as small differences in colour, print placement, weave or embroidery, is not treated as a defect. Such items can still be returned or exchanged normally within the window.

06 How to Request

Raise the request from your account under "My Orders" and choose whether you would like a refund or an exchange, or contact us on WhatsApp or email with your order number, the item concerned, the reason for the return, and — for exchanges — the size or colour you would like instead.

Please attach clear photographs of the product and its tags. For any damage, defect or wrong-item claim, an unboxing video is extremely helpful and may be required to process the claim.

07 How Exchanges Work

Once your exchange request is approved, we check stock for the requested size or colour and reserve it against your order. Our courier partner then picks up the original item, and the replacement is shipped out once the returned item is picked up or, for select products, dispatched right away.

An exchange can be requested only once per item. If the replacement itself arrives damaged, defective or incorrect, it is treated as a fresh claim under Section 14 and you may choose a further exchange, a refund, or store credit.

Any price difference between the original item and the replacement — for example where the new size or colour is on a different offer — is adjusted before the replacement is dispatched, either as an additional payment link or a partial refund.

08 Pickup & Self-Ship

Once approved, we arrange a reverse pickup where our courier partner services your pin code, whether your request is for a refund or an exchange. Keep the item packed securely in its original packaging with the invoice inside.

If your pin code is not serviceable, we will ask you to self-ship the item to our address. Send it through a reliable courier, share the tracking details with us, and we will reimburse reasonable shipping charges up to ₹[X] on approval. Items lost in transit while being self-shipped remain your responsibility until they reach us.

09 Quality Check

Every returned item goes through a quality check at our warehouse, and the refund or exchange dispatch is initiated only after it clears.

If the item fails the check — for example it has been used, washed, altered, damaged after delivery, or is missing tags, accessories or packaging — the refund or exchange is declined and the item is sent back to you at your cost. We will share photographs of the reason before returning it.

10 How Refunds Are Issued

Prepaid orders are refunded to the original payment method — the same card, UPI ID, wallet or net banking account used at checkout. We cannot redirect a prepaid refund to a different account.

Cash on Delivery orders are refunded by bank transfer or UPI. You will need to share the account holder's name, account number and IFSC code, or a UPI ID, in the name of the person who placed the order. We are not responsible for refunds sent to incorrect details provided by you, so please check them carefully. Alternatively, you may choose store credit, which is issued instantly on approval.

Exchanges do not involve a monetary refund unless there is a price adjustment as described in Section 7; the replacement item is shipped to your saved delivery address instead.

11 Refund Timelines

Pickup is usually attempted within [X] business days of approval, and the quality check takes [X] business days after the item reaches us. Once cleared, we initiate the refund within [X] business days.

After we initiate it, the money typically reaches you in 5–7 business days for UPI and bank transfers and 7–10 business days for cards, depending on your bank. Once a refund is initiated we will share a reference number; any delay after that point rests with your bank or payment provider. Store credit reflects in your account immediately.

12 Exchange Timelines

Pickup for an exchange is usually attempted within [X] business days of approval, and the quality check takes [X] business days after the item reaches us. Once cleared, the replacement is dispatched within [X] business days, subject to stock availability.

Delivery of the replacement then follows our standard shipping timelines for your pin code. We will share updated tracking details as soon as the replacement is dispatched. If stock runs out while your item is in transit to us, we will contact you to offer a different size or colour, store credit, or a refund.

13 Cancelled & Undelivered Orders

Orders cancelled before dispatch are refunded in full, including shipping charges. Once an order has been handed to the courier it cannot be cancelled, though you may still request a refund or exchange after delivery under this policy.

If an order is returned to us undelivered because the address was incomplete, the customer was unreachable, delivery was refused, or a Cash on Delivery order was not accepted, we may deduct the forward and return shipping charges from the refund. Repeated refused deliveries may lead to Cash on Delivery being disabled on your account.

14 Damaged or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, tell us within 48 hours of delivery with photographs and, where possible, an unboxing video. We will arrange a free pickup and refund you in full, including shipping charges, or send a replacement or exchange if you prefer, at no extra cost.

Claims of missing items or tampered packaging must also be raised within 48 hours, as courier partners will not investigate beyond that point.

15 Charges & Deductions

Shipping charges and Cash on Delivery handling fees already paid are not refundable on customer-initiated returns, since the service was delivered. A reverse-pickup fee of ₹[X] may be deducted from the refund on preference-based returns. Exchanges made purely for a different size or colour are not charged a reverse-pickup fee unless a further exchange is requested on the same item.

No charges are deducted where the fault is ours — a damaged, defective, wrong or undelivered item is refunded or exchanged in full. The refund is calculated on the amount you actually paid after discounts, not on MRP.

16 Offers, Coupons & Cashback

If you return or exchange part of a combo, bundle or "buy more, save more" order and the remaining items no longer meet the offer conditions, the discount is recalculated and only the adjusted amount is refunded, or the price difference is collected before the exchange is dispatched.

Coupons used on the original order are treated as consumed and are not reissued, whether the order is refunded or exchanged. Cashback earned on a refunded order is reversed as set out in our Cashback Terms; where cashback was redeemed on the order, that portion returns to your cashback balance with its original expiry and only the balance paid in cash is refunded. Exchanges do not affect cashback already credited, since the order value is unchanged.

17 Store Credit

Where you choose store credit instead of a refund, it is added to your Umang Bazaar account immediately on approval and can be used on any future order. Store credit is valid for [X] days, cannot be transferred to another account, and cannot be withdrawn as cash.

Store credit is offered as an option, not a substitute — you may always choose a refund to your original payment method or an exchange, where the item is eligible.

18 Failed or Duplicate Payments

If money is deducted but the order is not confirmed, the amount is usually auto-reversed by your bank within 5–7 business days without any action from us. If it does not reach you in that time, write to us with the transaction reference and we will take it up with the payment gateway.

Duplicate payments for the same order are refunded in full to the original payment method once verified.

19 Changes to This Policy

We may update this policy from time to time. The version in force on the date your order is placed applies to that order, and the current version is always published on this page with its "Last updated" date.

20 Contact

To raise or follow up on a refund or exchange, contact us with your order number: